Terms of Service

1. The service

We provide a hosted tool for designing, storing and distributing email signatures, together with optional add-on modules. Features are described on our website as they exist at the time; we may add, change or withdraw features, and we will give reasonable notice before removing anything material to a paid plan.

The service is provided on a subscription basis. Free plans include our branding in generated signatures and may be limited or withdrawn at any time.

2. Your account and your people

• You are responsible for everything done under your account, including by users you invite.
• You must keep credentials, API keys and connected-directory secrets confidential.
• You must have the authority to connect any mail system, directory or third-party account you link to the service.
• You must tell us promptly about any suspected unauthorised access.

3. Your content

You keep ownership of everything you upload or create: templates, logos, images, banners, disclaimer text and directory data. You grant us only the licence needed to host, process and display that content in order to run the service for you.

You are responsible for having the rights to any logo, photograph, font or trademark you upload, and for the accuracy and legality of any disclaimer, registration number or marketing claim you place in a signature.

4. Acceptable use

You must not use the service to send unsolicited bulk email, to impersonate another organisation, to distribute malware, or to breach any law that applies to you. Our full acceptable use policy forms part of these terms.

5. Fees, renewal and cancellation

• Subscriptions are billed in advance through Stripe, per seat or per module as shown at checkout.
• Plans renew automatically for the same term until cancelled.
• You can cancel at any time from your billing page; access continues to the end of the paid period.
• Fees are exclusive of taxes unless stated. One-off services, such as a managed rollout, are non-refundable once work has started.
• We may change prices with at least 30 days' notice before a renewal.

6. No professional advice

Template wording, disclaimer examples, compliance guidance and articles published on this site are provided for general information only. They are not legal advice and are not a substitute for advice from a qualified adviser in your jurisdiction. You are solely responsible for deciding what your organisation is legally required to include in its email.

7. Warranties and disclaimers

We will provide the service with reasonable care and skill. Beyond that, and to the maximum extent the law allows, the service is provided "as is" and we make no other warranties, express or implied, including any warranty of merchantability, fitness for a particular purpose or non-infringement.

In particular, we do not warrant that the service will be uninterrupted or error free, that signatures will render identically in every email client or version, that third-party platforms (Microsoft, Google, CRM and help-desk vendors) will remain available or unchanged, or that any deliverability, click-through or marketing outcome will be achieved.

Nothing in these terms excludes rights that cannot lawfully be excluded, including consumer guarantees under the Australian Consumer Law. Where such a guarantee applies and can be limited, our liability is limited to resupplying the service or paying the cost of resupply.

8. Limitation of liability

Neither party is liable to the other for indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill, business opportunity, anticipated savings or data, however caused.

Subject to the paragraph above, each party's total aggregate liability arising out of or in connection with these terms, whether in contract, tort (including negligence) or otherwise, is capped at the fees paid or payable by you for the service in the twelve months immediately before the event giving rise to the claim. Where no fees have been paid, the cap is one hundred Australian dollars.

These limits do not apply to your obligation to pay fees, to either party's liability for death or personal injury caused by negligence, or to fraud or wilful misconduct.

9. Indemnity

You will indemnify us against claims, losses and reasonable legal costs arising from content you upload, from your use of the service in breach of these terms or applicable law, or from a third party's claim that your logos, images, text or marketing content infringe their rights.

10. Suspension and termination

We may suspend access where there is a security risk, unpaid fees after notice, or a serious breach of the acceptable use policy. Either party may terminate for material breach that is not remedied within 30 days of written notice.

On termination we will make your data available for export for 30 days, after which it is deleted from live systems and removed from backups in the ordinary backup cycle.

11. Changes and general

We may update these terms; material changes take effect 30 days after we post them or notify you, and continued use after that date is acceptance. These terms are governed by the laws of Queensland, Australia, and both parties submit to the non-exclusive jurisdiction of its courts.

Questions about these terms: supporthelpme@myglobalsolutionsgroup.com.