Service scope and known limitations

What the service does today

• Design, store and version email signature templates for a whole organisation.
• Generate email-client-safe HTML and give each person a copy-and-install signature through their portal.
• Deployment rules per team, with an approval step and a record of how many mailboxes each rule reached.
• Directory sync from Microsoft Entra and Google Workspace to populate names, titles and departments.
• Role-based administration, custom roles and permissions, activity logging, API keys and a public API.
• Subscription billing, seats and add-on modules through Stripe.

What it does not do yet

• Server-side stamping: signatures are not yet injected by an Exchange transport rule or Google routing rule as mail leaves your organisation. Rules apply inside Signavique and through each person's mail app.
• CRM and help-desk connectors shown as "Beta" or "On request" are not generally available; each card states its status.
• Campaign banner scheduling with click-level reporting is in development.
• SSO and SCIM provisioning are offered as a module and are configured manually with our team.

Things outside our control

• Email clients render HTML differently and change without notice; identical appearance everywhere cannot be guaranteed.
• Microsoft and Google can change APIs, permissions or throttling, which may interrupt sync or deployment.
• Recipients may block remote images, which affects logos and banners.
• Deliverability, open rates and click-through are determined by recipients and mail providers, not by us.

Availability and support

We target high availability and publish incident notices, but a contractual uptime commitment applies only where an Enterprise agreement says so in writing. Standard support is by email during Australian business hours; response targets attach to paid plans.

Compliance claims

Where the site describes certifications or audit reports, treat any that are not yet issued as roadmap items rather than current attestations. Ask supporthelpme@myglobalsolutionsgroup.com for the current status and evidence before relying on one in a procurement process.