Billing and refunds

Charges and renewals

• Subscriptions are charged in advance and renew automatically for the same term.
• Adding seats mid-term is charged pro rata; removing seats takes effect at the next renewal.
• Add-on modules are billed alongside the base plan.

Refunds

• Cancel at any time; access continues until the end of the paid period and no partial refund is given for the unused part of a term, except where the law requires one.
• If you are charged in error, tell us within 60 days and we will correct it.
• One-off services such as a managed rollout are non-refundable once work begins.

Failed payments

Stripe retries a failed payment over several days. If it keeps failing we will email the billing contact before downgrading the workspace to the free plan, which reinstates our branding in signatures.