Add-on
Signature surveys & ratings
Collect feedback on every email your team already sends.
Availability depends on current service scope. Mail-server enforcement, automatic reply switching, A/B testing and guaranteed hosting availability are not currently offered. Review limitations before purchasing.
What it does
Add a one-click rating row under the signature: thumbs, five stars, CSAT or NPS. The recipient clicks once and lands on a thank-you page where they can optionally add a comment.
Results appear in the admin console per person and per team, with an export for your reporting stack.
Who uses it
Customer support
Rate the conversation, not just the ticket.
Customer success
A lightweight NPS pulse without a survey tool.
Questions
Can it be limited to some teams?
Yes — enable it per template, so only the teams that need it carry ratings.